Returns and Refunds: Due to the extremely fragile nature of our merchandise, and, often one-of-a-kind pieces, we wish to minimize the return and shipping of ornaments. We will happily send you photographs and answer any questions by e-mail or phone. Please use this opportunity to allow us to respond you your inquiries and interests. Damage during shipping is the responsibility of the carrier. (But, we are happy to say this is a rare occurrence!) We will provide you with original receipts for you to collect from the carrier. In the end, we want you as a satisfied customer, and will work with you to resolve any problem that might arise in your transaction.